Terms and Conditions
Last reviewed on 12/11/2017
In these conditions the Company means Smart Party Entertainment or Party Boom Victoria (ABN 41 122 631 601) and its affiliates and you means the person(s) purchasing the Goods or Services from the Company under the Proposal to which these conditions accompany, or wishing to enter this agreement in order to purchase Goods or Services from time to time.
Shows, Parties and Decorations
Bookings and Deposits for Shows, Parties and Decoration
An advance payment of 50% is required within 5 business days after issue of an invoice to secure the event and delivery date.
If your expected party numbers are significantly higher than those included within your programme / package (eg: 25 children, when the programme/package covers 20 children), we may also ask for an additional deposit 2 weeks before your show/party date, to bring your total payment up to 50% of the estimated total party service cost.
Final Numbers and Balance Payment
You will need to advise on the final numbers for the party and any changes including advising on the disabilities and allergies at least 2 business days prior to the event or delivery. The balance payment must be done 2 business days prior to the event or delivery and, in case of bank transfer, the confirmation of the payment must be provided to the Company via email (see invoice for the details).
Changes by the Client. Cancellations
We understand very well that sometimes your circumstances do change and we are doing our best to accommodate changes when you request them.
We will need a notification in advance to adjust our plans and the following notice periods are applied:
Cancellation of the event with full refund - 10 business days prior to the event.
Cancellation of the event with partial refund (full refund can’t be applied due to the expenditures already made by the Company) - 5 business days prior to the event.
Change of the event date, time or type (subject to availability on the requested date and time) - 5 business days prior to the event.
Other changes or cancellations will be reviewed on the case by case basis.
Changes by the Company
The Company undertakes reasonable efforts to avoid changes. At the same time the changes may be required due to safety considerations, breakage of the equipment or similar circumstances.
In such case, the Company will advise about the change at the earliest and will either offer a refund or a change of the date, time or programme type.
Adjustment of the Programme based on the Audience, Venue and Weather Conditions
The event programmes will be adjusted by the Company based on the information available about the Audience, Venue and Weather Conditions both upfront and on-site.
We will endeavour to deliver the best possible programme and the experiments or tricks you have requested. At the same time, we may be constrained by the weather conditions, specifics of your venue and the audience. Such changes are normal, fall within the same programme type and price.
Supervision and Safety during the Shows / Parties involving children audience
For the events involving children, the Company requires the client to provide at least two responsible adults to be present throughout the duration of the party. They will remain liable for the safety of all guests throughout the event.
You must provide the following information to the company at least 2 business days in advance to the event if the programme should be adjusted:
Advising about any allergies (including food allergies) and disabilities of the guests upfront to adjust the programme accordingly
The details about venue - inside / outside, address, the parameters of the room (for events carried out inside) including the flooring type, size/dimensions, amenities, flammable materials, confirm access to the electricity and hot water, limitations and other relevant information
The experiments limitations (soap bubbles, loud sounds, experiments involving fire, experiments involving cold materials, practical experiments, etc)
Limitations on the photo / video recordings by the Company
The Company requires you to communicate the following rules to the supervising adults and each of the guests for the shows and parties:
The entertainer will commence the show with an overview of the rules and requirements taking into account the specifics of the programme, venue and the audience. Additional instructions will be provided during the event. All these rules and instructions are mandatory to follow to ensure a joyful and safe experience. Disobedience will lead to termination of the show/party without any refunds or changes available.
Unless otherwise is explicitly confirmed by the entertainer, consumption of any food or drinks is not permitted for the participants of the party/show during the party/show.
Unless otherwise is explicitly confirmed by the entertainer, consumption of any materials or substances provided during the party/show is not permitted.
Running or playing around the show equipment is not permitted.
Walking or standing up is not permitted unless otherwise is requested by the entertainer.
Unless otherwise is explicitly confirmed by the entertainer, touching any equipment or materials available or provided during the show / party is not permitted.
The Company, its employees and affiliated individuals assume no responsibility or liability for accidents and damages. Your party presenter will provide you with the most professional of services and will work with you to ensure all guests and venue are treated in the best possible way. In the event of accidents, damage or loss, the financial responsibility lies entirely on the client. In the case of liability and/or financial remuneration due to the aforementioned, the responsibility lies strictly with the client.
Damages to the Company Equipment
In case of damage of the Company equipment by you or your guests, the Company may request reimbursement of the cost of the equipment.
Taking Photos and Videos
The Company encourages you taking the photos and making the videos during the shows for your personal usage. Should you plan usage of the photos or videos in media, commercially and in any other way not covered by the personal usage, you must obtain our permission in writing.
Unless you request not to take the photos or make video clips, the Company reserves corresponding rights and may use the photos or video clips for the training and advertising purposes including publishing on the Website, Social Media and other resources.
Should you change your mind, you are able to request removal of any of the photo or video materials from the publicly available resources under our control. We will endeavour to remove the materials in 3 business days after getting your request in writing via email.
Terms and Conditions of the Website Usage
The content of this website is for your general information and use only. It is subject to change without notice. The details of any of the services or products to be delivered by the Company are clarified at the moment when the financial transaction is being made at the invoices and other documentation supporting the transaction.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which the Company shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to the Company. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the Company, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
This website may also include links to third party websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the Australian laws.
We may collect your information when you use the website.
We require this information to understand your needs, respond to your enquiries and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
Maintaining a user session, which is further explained below.
To enhance your experience on our sites, many of our web pages use "cookies". Cookies are small text files that we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personal information unless you choose to provide this information to us by, for example, registering your interest in a service or submitting the enquiry form. Once you choose to provide a web page with personal information, this information may be linked to the data stored in the cookie. A cookie is like an identification card. It is unique to your computer and can only be read by the server that gave it to you.
Cookies save you time as they help us to remember who you are. Cookies help us to be more efficient. We can learn about what content is important to you and what is not. We can revise or remove web pages that are not of interest and focus our energies on content you want.
If you want to control which cookies you accept. You can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website's server. Most browsers automatically accept cookies. You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser. You may find that some parts of the site will not function properly if you have refused cookies.
Please be aware that if you do not configure your browser you will accept cookies provided by this website. You can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website's server.
Intellectual Property, Third Party Patents and Trademarks
The Company fully respects the registered trademarks and it is never our intention to violate any copyright laws. Any costumes the Company uses are not affiliated, licensed or associated with any corporation or trademark.
The programmes of the shows, parties and the details of the experiments remain the intellectual property of the Company and are protected accordingly.